Returns & Exchanges
At CandyStore.com, we want your treats to arrive in perfect condition, so we offer a 30-day return policy for unopened and non-perishable items. Due to food safety regulations, we cannot accept returns on opened candy or temperature-sensitive products.
Verify Eligibility
Ensure your items are unopened, in their original packaging, and not marked as non-returnable seasonal or heat-sensitive products.
Contact Support
Email our Sweet Support team with your order number and photos of the items you wish to return to receive a Return Authorization Number.
Pack and Ship
Securely package your items to prevent breakage during transit and include your authorization slip inside the box.
Receive Refund
Once our warehouse inspects the returned candy, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing